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FAQs

 

Q. What kind of computers do you service?

We specialize in computers that utilize Microsoft Operating Systems.
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Q. What will happen if your technician fixes my computer and after he/she leaves, the same problem happens again?

We will come back and fix the problem without any charge. We back every service with 100% satisfaction guarantee! We will not leave until you are 100% satisfied with our service.
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Q. What is your response time?

Service requests from customers who have a maintenance agreement will be answered within 4 hours anytime between the hours of operation. All other customers will be scheduled according to technician availability, usually within 24 hours of the service request. Call us or email us for more details.
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Q. What kinds of support incidents will your technicians deal with?

We provide complete office support for pretty much everything you would use in an office environment, from the desktop to printers, firewalls, servers, remote access, and more.
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Q. Do you provide remote support?

Yes, we have our own software which can be downloaded from our site to gain remote access to your system to quickly resolve issues. Please call first to schedule a support session.
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Q. What areas do you service?

We service the greater Eastside and Seattle area.
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Q. Where is your Location?

We are located in Kirkland, Washington.
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Q. Do you sell hardware and software?

Yes, but we will shop around for the best price and make our recommendation depending on the need and situation.
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Q. What are your operating hours?

7 Days a week, 24 hours a day. Regular hours are Monday thru Friday from 8 am to 5 pm. Additional charges for support may apply for non regular hours. Contact us for details.
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Q. How does it work if I need your services?

Simply call or email us to schedule a service appointment.
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Q. Do you offer training?

Yes, usually informal. We specialize in Microsoft Operating systems and Office applications.
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